Support
After-sales, RMA requests and technical questions are handled by the G-Trend technical contact in Shanghai.
Support
After-sales / RMA
Repairs, replacements and after-sales requests, handled by our local team.
Submit a requestTechnical support
Help with connection, installation and use, with troubleshooting advice.
Contact technical supportProduct documents
Datasheets are on each product page
for drivers, firmware or manuals, ask our technical team.
View product documents
RMA service process
Four steps to complete your after-sales request
- 01
Submit a request
Enter the model, serial number and a description of the problem.
- 02
Technical check
We confirm the problem and suggest troubleshooting steps.
- 03
Return for testing
When testing is needed, return the product as instructed.
- 04
Repair and return
We repair or replace it according to the test and send it back.